Employee Assistance Program
Buncombe County Schools provides a valuable benefit to all employees and their immediate family members known as the Employee Assistance Program (EAP). We have partnered with Employee Assistance Network, Inc., an independent provider of EAP services. There is no enrollment required.
The EAP offers help for personal and/or professional concerns by providing free, confidential, short-term counseling and personal consultation. The EAP has a network of counselors that are conveniently located. They can help you improve or resolve personal difficulties whether big or small, personal or work-related.
Who can use the EAP?
Employees and their families (immediate members of the household) can use the EAP on a self-referral basis. Employees may also be referred by their supervisors when personal problems affect job performance.
What can the EAP help with?
Financial pressure, stress and tension, relationship problems, family and parenting issues, problems at work, gambling and addiction, alcohol and drugs, sleep problems, personal growth and development, leadership coaching and development, communication skills development, and improving and developing emotional intelligence.
Is it confidential?
YES--Confidentiality is a vital part of your EAP. Your employer will not know that you have requested assistance without your permission. No records related to counseling will be placed in your personnel file, nor will promotion or transfer opportunities be affected if you use the program.
How much does it cost?
Your employer has prepaid the cost of the initial evaluation and brief counseling session(s). If further counseling is recommended, additional costs are the responsibility of the employee, but will usually be covered by your health plan.
Schedule an Appointment
The 3-step process to schedule an appointment with an EAN Counselor:
Contact EAN by phone or email and provide some basic demographic information.
Set an appointment with an EAN Counselor, either in our office, virtually through secure video chat, or by telephone.
Talk with the counselor, develop a plan, and start feeling better.
If you'd prefer to schedule an appointment by phone, feel free to call our office at 800-454-1477 during operating hours (Monday – Friday, 8am-5pm). If you're experiencing a mental-health emergency, please call 911 for immediate assistance.